Terms & Conditions

Last updated: 5 October 2026

Who we are

These terms are between you and Charbel Abi Nassif, Traverssa Dr Joaquim Pagarete, Lote 1, 8600-708 Lagos, Portugal (“we”, “us”), trading as From Tension to Play. Contact: hello@fromtensiontoplay.com. By booking an intro call or a session, you agree to these terms.

The service

We offer a free 15-minute introductory call, and private 60-minute one-to-one online sessions of guided play, movement and voice, from €120 per session. Sessions are held online, one-to-one, with no audience.

Pattern Shift: From Reaction to Choice is a separate programme of four private online sessions for €400 total, with simple home exercises and practical tools. Session length and scheduling are discussed with Charbel before booking. It is guided personal-development practice, with no guaranteed outcome.

Not medical or psychological treatment

Sessions are a coaching and creative-play practice. They are not medical care, psychotherapy, or a substitute for treatment by a qualified health professional. You are responsible for assessing your own physical and mental fitness to take part, and for seeking appropriate medical or psychological advice if you have any condition that could make movement, voice work, or emotional exploration unsafe for you. Tell us about any relevant condition before a session so we can adapt accordingly.

Booking and payment

The free intro call is booked directly through this website. Paid sessions are arranged and paid for as agreed directly with Charbel following your intro call; no online payment is processed through this website.

Cancelling or rescheduling a paid session

We ask for at least 24 hours' notice to reschedule or cancel a paid session without charge. Cancellations with less notice, or missed sessions, may be charged in full.

Your right to withdraw (14-day cooling-off period)

As an EU consumer booking a service at a distance, you have the right to withdraw from the contract for a paid session within 14 days of booking it, without giving a reason, under the EU Consumer Rights Directive (2011/83/EU). If your session is scheduled to take place within that 14-day window, we will ask you to expressly confirm that you want the session to go ahead as scheduled and that you understand you lose your right of withdrawal once the session has been fully delivered. Outside of that express agreement, you can withdraw and receive a full refund by emailing hello@fromtensiontoplay.com within the 14-day period.

Confidentiality

What you share during a session is treated as confidential. We don't record sessions or share what you tell us with anyone else, except where we're required to by law or where there is a serious risk to your safety or someone else's.

Liability

Nothing in these terms limits liability where the law doesn't allow it to be limited (for example, for death, personal injury caused by negligence, or fraud). Beyond that, we provide the service with reasonable care and skill, but you take part at your own discretion and physical risk, and we're not liable for indirect or consequential losses.

Governing law

These terms are governed by Portuguese law. If you are a consumer resident in another EU country, you also keep the benefit of any mandatory consumer-protection rules of your country of residence that these terms cannot override.

Complaints

If something's wrong, contact us first at hello@fromtensiontoplay.com so we can put it right. If you're not satisfied, EU consumers can also find their national out-of-court dispute resolution body via the European Commission's consumer portal, or in Portugal via consumidor.gov.pt.

Changes to these terms

We may update these terms from time to time. Material changes will be reflected by the “Last updated” date above.

See also our Privacy Policy and Legal Notice.